Customer satisfaction is our top priority. Therefore we offer a very transparent and simple 10 Days Return policy.
Please note the below conditions:
- The 10-Day period starts from the day that you receive your product.
- Item(s) must be returned in their original, unused condition.
- Damages due to negligence, improper handling or usage will not be included under our Returns Policy. Damaged goods will not be accepted.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, documentation, lab certificates, etc
- Payment Gateway charges, Shipping Fee (if applicable) is Non-Refundable and Buyer has to pay the return shipping. No Exceptions.
- Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned.
- Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.
For International Buyers:
Please kindly contact us before sending back any item for all important instructions. Please do not, under any circumstances, send an item back without confirming the procedure with us.
Shipping fee (if any) is Non-Refundable and Buyer has to pay the return shipping. No exceptions.