Return & Refund Policy
At Jai Shree Krishna Gems & Jewels, we are dedicated to your satisfaction. While we strive to provide exceptional quality with each gemstone, we understand that you may wish to return an item. Our Return and Refund Policy is designed to make the process simple and straightforward.
1. Eligibility for Returns
Return Timeframe: Returns are accepted within a week of receiving your item.
Item Condition: Items must be unopened and undamaged, with all packaging, certifications, and tags intact.
- Non-Returnable Merchandise: Customized orders, sale products, and items labeled as "non-returnable" cannot be returned.
2. Begin a Return
To initiate a return:
- Step 1: Email us at [Your Email] with your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: Wait for our response (within two business days) with return instructions and the appropriate mailing address.
- Step 3: Return the item securely. Note that the customer is responsible for the cost of return shipping.
3. Refunds
Once we receive and inspect the returned item:
- Refund Method: Approved refunds will be issued using the original payment method.
- Processing Time: Refunds are typically processed within 7 business days after receiving the item in acceptable condition.
- Partial Refunds: Items showing signs of use or damage may qualify for partial refunds.
4. Exchanges
We currently do not offer direct exchanges. To obtain a different item, please return the original item and place a new order for your desired product.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Report: Notify us at [Your Email] within 48 hours of delivery.
- Resolution: Depending on the situation, we will arrange for a replacement or a full refund at no additional cost.
Contact Us
For inquiries or assistance with returns and refunds, please contact us:
Jai Shree Krishna Gems & Jewels
Email: [Your Email]
Phone: [Your Phone Number]
Address: [Your Address]