Frequently Asked Questions
General Queries
I am unable to find a gemstone I’m looking for. How can you help?
I am unable to find a gemstone I’m looking for. How can you help?
Please contact us with your specific requirements. We’ll be happy to arrange or source the gemstone as per your need.
Whatmakes your gemstones different from others available online?
Whatmakes your gemstones different from others available online?
All our gemstones are 100% natural, hand-picked, and sourced from trusted mines and suppliers.
Our founders are experts in this field and personally examine every gemstone for authenticity and quality. Most of our gemstones are certified by reputed gemological laboratories and offered at transparent prices without middlemen.
How can I be sure that I am getting an unused gemstone?
How can I be sure that I am getting an unused gemstone?
At Jai Shree Krishna Gems and Jewels, we guarantee that every gemstone you purchase is completely unused and fresh.
We follow a strict no buy-back and no re-selling policy, unlike some sellers who accept returned gemstones and resell them after a certain
deduction.
Since we do not take back any gemstone once sold, you can be 100% confident that every stone you receive from us is brand new, untouched, and never worn by anyone before.
Ordering & Payment
Howdo I place an order?
Howdo I place an order?
Simply select your gemstone, add it to the cart, and complete the payment through our secure checkout.
If you face any issue, please contact our support team for assistance.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and Wallet payments.
Is my payment information secure?
Is my payment information secure?
Yes. We use SSL encryption and trusted payment gateways to ensure your transaction details remain completely safe and private.
Can I change my shipping address after placing the order?
Can I change my shipping address after placing the order?
Yes, you can modify your address before dispatch by contacting our customer support immediately.
Shipping & Delivery
Are there any delivery charges within India?
Are there any delivery charges within India?
No, We offer free delivery across India on all orders.
Do you provide international shipping?
Do you provide international shipping?
Yes, we ship gemstones worldwide through reputed courier partners.
However, for low-value gemstones, international shipping may not be feasible due to higher courier and handling costs.
Delivery time may vary from country to country. Please note:
- We are not responsible for customs-related delays or unforeseen events (e.g., natural calamities).
- Any applicable VAT, duty, or import tax is the customer’s responsibility. Kindly check all factors before placing an order.
How long does it take to deliver my order?
How long does it take to deliver my order?
Orders are typically shipped within 2–3 business days, and delivery takes 5–10 business days, depending on your location.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email for real-time updates.
How are gemstones packaged?
How are gemstones packaged?
Each gemstone is securely packed with utmost care to ensure it reaches you in perfect condition.
Astrological & Vedic Queries
How do I choose the right gemstone for myself?
How do I choose the right gemstone for myself?
You can consult an experienced and expert Astrologer. Based on your birth chart, they’ll recommend the gemstone best suited to your planetary alignment.
Can I wear more than one gemstone together?
Can I wear more than one gemstone together?
Yes, in many cases you can. However, it’s best to consult a qualified astrologer to know which gemstones can be safely worn together.
What is the process to energize or activate a gemstone?
What is the process to energize or activate a gemstone?
Before wearing, a gemstone should be purified using a mixture of raw milk, Ganga Jal, honey, and ghee, and then energized by chanting the respective planetary mantra during a Shubh Mahurat
(auspicious time).
(We’ll be happy to guide you through this process.)
What is the correct day and time (Mahurat) to wear my gemstone?
What is the correct day and time (Mahurat) to wear my gemstone?
Each gemstone has its specific day and time — for example, Yellow Sapphire is worn on Thursday morning, and Blue Sapphire on Saturday evening.
We provide detailed wearing instructions and auspicious Mahurat with every gemstone purchase.
What is the best practice to keep a gemstone effective?
What is the best practice to keep a gemstone effective?
It’s recommended to purify your gemstone every six months and chant its associated mantra regularly to maintain its positive
vibrations and effectiveness.
Gemstone Authenticity & Certification
Which laboratories certify your gemstones?
Which laboratories certify your gemstones?
Our gemstones are certified by reputed gemological laboratories such as:
IDI, IGI, GII, GIA, IIGJ, and GRS — depending on the gemstone and its origin.
Returns, Exchange & Refunds
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Yes. We offer a 7-day easy return policy for unused and non-customized gemstones.
Please note: Customized jewellery items are non-returnable under any circumstances.
How long does it take to receive a refund?
How long does it take to receive a refund?
Refunds are processed within 7-10 working days after receiving the returned gemstone in its original condition.
For complete details, please refer to our Return Policy.
Customer Support
How can I contact your customer care team?
How can I contact your customer care team?
You can reach us via Email, WhatsApp, or our Contact Form.
Our team usually responds within 24 hours.
What are your working hours?
What are your working hours?
Our support team is available Monday to Saturday, 11:00 AM – 8:00 PM (IST).
Account & Privacy
Do I need an account to place an order?
Do I need an account to place an order?
No, you can checkout as a guest user.
However, creating an account allows you to track orders, manage returns, and save preferences for future purchases.
Are my personal and payment details secure?
Are my personal and payment details secure?
Absolutely. We do not store card information, and all data is fully encrypted to protect your privacy and security.